Voice verification planning
Voice verification needs to fit the account action, the recipient’s listening environment and the rules of the requesting service.
Discuss the actual task
Discuss language, message length, replay behaviour and what should happen when a call is not answered. A voice channel is not a universal verification guarantee.
What to prepare
Share a flow without actual codes. Confirm the supported scope and recovery options for the intended task.
Learn more
SMS Pavilion also publishes guidance about messages and number use, distinguishing general knowledge from a capability that needs confirmation for a particular service.
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