Account alerts and sensitive information
Messages concerning accounts, transactions or verification should reveal only the information needed for the task.
Discuss the actual task
Distinguish an account alert, an authentication request and a promotion. Avoid putting detailed personal records, passwords or live codes into an ordinary enquiry.
What to prepare
Describe a fully redacted flow and its trigger conditions. Confirm receiving capabilities, regional scope and verification rules separately.
Learn more
SMS Pavilion also publishes guidance about messages and number use, distinguishing general knowledge from a capability that needs confirmation for a particular service.
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